Hubspot is a customer relationship management tool that assists you in scaling your business with better alignment between the sales and the marketing team. It uses the inbound marketing technique to help you manage service, sales, marketing, content, and operations. In contrast, on the other hand, Zendesk is a customer relationship management tool that provides software as a service to its customers in sales and customer support. But when deciding which is the better option for your business between the two, you must evaluate both on a few parameters. We will list these parameters below and also go through what each offers in which segment.
HubSpot Service Hub Or Zendesk Support
With its chatbot support available 24 hours a day, the HubSpot Service Hub aims to provide excellent customer service. It gives the customer a delightful experience and makes them feel important. In comparison to HubSpot, we have Zendesk Support, which also aims to provide the best support system to its customers through the use of AI and automation. What services are offered by them and at what price is the best way to compare HubSpot Service Hub and Zendesk Support? So now we’ll take a look into their respective services and the costs associated with them.
Verdict– We can now conclude by analyzing the above picture that HubSpot Service Hub emerges as the best option when it comes to service.
HubSpot Sales Hub Or Zendesk Sell
The next category in which we can compare both is sales. HubSpot Sales Hub is a one-stop shop for automation. It assists you in analyzing potential leads and converting them into successful deals. It enables the sales team to work on multiple pipelines simultaneously thereby increasing your profits. Also, the sales team and marketing teams are in constant sync with each other therefore there are very less potential chances of missing out on any leads. The sync between the marketing and sales team also helps you to work on information together and get more benefits from Email marketing. Zendesk Sell is an automation platform that helps you to enhance your business. It has a user-friendly interface and allows you in streamlining all aspects of your business. Let us now examine what we are offered by both and at what cost.
First, take a look at HubSpot Sales Hub, it offers 3 plans namely- Starter, Professional, and Enterprise. The services provided below these heads are as follows-
- Marketing Automation
- Lead Management
- Social Media Marketing
- Landing Pages
Next, we take a look at Zendesk Sell, It also offers 3 plans namely- Support Team, Support Professional, and Support Enterprise. The services offered under these heads are as below-
- Automation
- Lead Capitalization
- Insights And Reporting
- Instant Contact
So these were the services provided under various headings; the main thing now is the pricing.
HubSpot Sales Hub – The starter plan at HubSpot Sales Hub is priced at $20 per month which includes 2 paid users.
Zendesk Sell- The Support team plan at Zendesk Sell is priced at $19 per month per agent.
Verdict– When all the facts are in front of you, it becomes so easier to decide. Similarly here taking a glance at the things tells us that HubSpot Sales Hub is the better option.
Want to know more about HubSpot Onboarding?
HubSpot Marketing Hub Or Zendesk Marketing
Hubspot Marketing is a complete package in itself. From email marketing to social media marketing it has got you covered comprehensively. The best thing here is that the marketing team can work in full coordination with the sales team which eventually increases the efficiency of your business and leads to more profits. HubSpot Marketing Hub also has an extensive knowledge base that believes in converting leads by educating. It has helped a lot of businesses in different sectors like real estate for marketing, healthcare for marketing, etc to flourish at their best capacities.
Zendesk on the contrary has a knowledge base to educate people with marketing techniques and strategies. It majorly covers the sales and services part of your business and very less when it comes to marketing.
Verdict– In marketing also, we see that HubSpot Marketing is the clear winner.
HubSpot Integrations Or Zendesk Integrations
HubSpot CRM offers more than 500 integrations with a wide range of applications that you use for your business daily. This integration with other platforms allows data transfer between these applications and helps your decision to be data-driven and precise. Zendesk also offers integrations with a lot of platforms but the number is less than Hubspot Integrations.
Verdict– The conclusion here can be that if you want integrations with heavy and complex coding HubSpot Integrations are definitely for you but, if you are relying on lighter integrations then you can go for Zendesk Integrations.
A Few Other Factors
- Ease Of Use– HubSpot is a user-friendly platform and a self-guiding one so it is comparatively quite easier to be used. Zendesk on the other hand needs you to understand its functions before using.
- All At One Place– In HubSpot all your teams are quite coordinated with each other which helps in better decision-making. Zendesk is quite comfortable when it comes to sales and service but a little difficult when it comes to marketing.
- Customer Support– Both HubSpot and Zendesk provide customer support to their users efficiently.
Summing Up
All the factors have been evaluated and it clearly states that HubSpot is an easy-to-use and economical platform. It can help any type of business to grow and flourish at its maximum potential. A lot of businesses have used and are using HubSpot to scale so you should also give it a chance. If you need to have more details on HubSpot and how it will help your business we are happy to help.